Refunds & cancellation

Last updated: 23 October 2026

This policy applies to every product sold by Awash Valley Technologies Inc. ("we"), including Warmback and Hibret. A product's own agreement may add details; if it says something different, the product's agreement applies.

Cancelling

• You can cancel at any time, from your account's billing page or by writing to billing@awashvalleytech.com.
• A monthly subscription stops at the end of the month already paid. There is no charge after that.
• A yearly subscription stops at the end of the year already paid, unless a refund below applies.
• After cancelling you can export your data for 30 days. After that it is deleted, except what the law requires us to keep.

Refunds

• Charged by mistake: if we charged you twice or charged the wrong amount, we refund the difference in full.
• Service not delivered: if a product was unavailable for a long time because of us, we refund or credit the time you could not use it.
• Yearly subscriptions: if you cancel within 14 days of a yearly payment, we refund it in full. After 14 days, the year continues until its end.
• Setup fees pay for setup work already done and are not refunded once the setup has started.
• Hibret prepaid balance: a church that stops using Hibret can ask for the unused balance back. We refund it, less any charges already due. Free credits, trials and test credits are not paid out.
• Use already made (for example AI, text messages or storage already used) is not refunded.

How refunds are paid

Refunds go back the way you paid: to the same card, PayPal account or bank account. They are sent within 10 business days of our approval; your bank may need a few more days to show them.

Questions

Write to billing@awashvalleytech.com. Nothing in this policy limits any right you have under the consumer protection laws that apply to you.